Customer service

Questions and answers

You can pay by credit card (Visa, Mastercard, American Express etc.), iDEAL or Bancontact.

Yes, the prices shown are inclusive of VAT. However, for deliveries outside of Europe, the VAT will not be charged. This will be deducted at the end of the ordering process.

The delivery costs within the EU are exclusive of VAT.

All payments to us are automatically processed. The system simultaneously checks whether a payment is vulnerable to fraud. If the system detects that a payment may be vulnerable to fraud, we have to manually approve the payment. If can therefore seem as though the payment has not gone through; however, we can approve the payment ourselves, whereby your order will be processed as normal. 

Should a credit card payment fail, please always send us an e-mail so we can check what the cause may be.