Customer service

Questions and answers

Packages within the Netherlands: ordered before 15.00h, Monday to Friday - dispatched the same day. Orders placed at the weekend will be dispatched the following Monday. 

For the delivery of your order we are dependent on DPD. Your package will often be delivered the next day, but occasionally the delivery may be delayed. We cannot be held liable for such delays. 

Deliveries abroad: your package will be delivered within two weeks. Should the delivery time be longer, you will be informed of this.

You will be kept up to date on the status of your order by e-mail.

Yes, it can. You can specify this during the ordering process.

Yes, you will need this if you wish to return a product.

We deliver our products worldwide, provided a valid address has been entered.

Monday to Saturday, excluding public holidays.

We send our packages via DPD. You can follow your order via the track & trace number that you received when you ordered.

No, this is not possible.