Customer Service
Complaints
QUESTIONS AND ANSWERS
How can I submit a complaint?
We are sorry to hear that you have a complaint about our products. We would be happy to help and find a suitable solution. You can email shop@bekkingblitz.com. If your complaint concerns a specific item, please include the item code in the subject line and attach one or more photos. Our team will review your complaint and try to resolve it to everyone’s satisfaction.
We will respond as soon as possible after receiving your complaint.
How quickly will my complaint be handled?
We will respond to your complaint within 14 days of receiving it. If we need more time, we will let you know. If you are not satisfied with this, you can also contact the mediation department of Stichting Webshop Keurmerk, of which we are a member.
Since 15 February 2016, EU consumers have also been able to submit complaints through the European Commission’s ODR platform at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it through the European Union platform.