Customer Service
Delivery
QUESTIONS AND ANSWERS
What is the delivery time for my order?
Parcels within the Netherlands: orders placed before 14:00 from Monday to Friday are shipped the same day. Parcels ordered during the weekend will be shipped on Monday.
We use DPD for shipping. Parcels are often delivered the following day, but delays may occasionally occur. We cannot be held liable for these delays.
Parcels sent abroad are delivered within two weeks. We will let you know if delivery is expected to take longer.
How will I be kept informed about the status of my order?
We will keep you informed about your order by email.
Can the billing address differ from the delivery address?
Yes. You can specify a different billing address during checkout.
Do I need to keep my purchase invoice?
Yes, you may need it if you return a product.
Where do you deliver? (national/international)
We deliver our products worldwide, provided that a valid address has been entered. Orders outside the Netherlands may take longer to arrive.
On which days do you deliver?
Monday to Saturday, excluding public holidays.
At what times do you deliver?
We ship our parcels with DPD. You can track your order using the track & trace number sent to you by DPD via email. Please check your spam folder if you have not received this email.
Can I specify a preferred delivery time?
No, this is not possible when placing the order. Once you receive the track & trace number by email, you can request a different location or indicate a preference to the delivery service.